Frequently Asked Questions

 

Carpet Cleaning

While you're more likely to wait until your carpets are covered in muddy paw prints and unidentifiable stains before hiring a carpet cleaner, the Australian standard recommends having your carpets cleaned at least once a year to prolong their life.

Carpeting your home is no small investment, costing, on average, between $3,000 and $6,000 - so you want to make sure your carpet cleaner knows what they're doing.

Avoid the temptation to choose a carpet cleaner solely on price.Take into consideration their qualifications, experience and whether they have insurance to cover the cost of any accidental damage done to your home.

What should you pay for carpet cleaning?

Price should never be the deciding factor in choosing a carpet cleaner, but generally if they are charging a very low price, be cautious. Like everything in life, If you want a high-quality level of service, you must be expected to pay for it.

Dry as a Bone will give you an estimate over the phone, and the technician will confirm it once they see the carpet. The Technician may make additional suggestions as to what method of cleaning will be best suited to your carpet (Dry or extraction) and any specific type of stain removal.

Make sure that you give an adequate description of  the entire area you want cleaned, including whether you have pets, any stairs, how many floors, the approx size of your rooms (std size is 3m X 4m) and if your carpets are stained.

Most cleaners charge by the 'standard' room, which can be as low as $25. Others charge by the square meter, starting at around $4 per m2. But as every job is different, there is no one-size-fits-all price.

Included in the price should be basic spot removal, pre-vacuuming and moving furniture (with the exception of large or delicate items). The company may offer additional extras such as deodorising or sanitising (meant to kill bacteria) and carpet protection (which forms a protective but not impenetrable layer on your carpet).  

What guarantees do we offer?

Companies should offer workmanship guarantees in writing so if you are not satisfied with their work, or they damage your carpets, they will be more likely to correct their mistakes. Dry as a Bone give a written gurantee of quality on each job.

Do you have insurance?

The company should have Public Liability insurance to cover the cost of any accidental damage and Workcover to protect their staff.

How long will it take?

This will depend on the size of your home, the method used and the area that is being worked in. We will give you an estimate over the phone and the technician will confirm it on the day.

Carpet drying time will also vary but for hot water extraction (also known as steam cleaning) it shouldn't take longer than six to eight hours with proper ventilation and air movement, The ambient temperature will also have an effect, warm dry days with good air movement and ventilation will dry carpet quicker than cold damp days with closed rooms.

 

Types of Carpet Cleaning methods

 

Hot water extraction

Hot water extraction (also known as steam cleaning) is what the Australian standard refers to as 'periodic or corrective cleaning,' and is suitable for most carpets. It can be done with a truck-mounted or portable machine..

Manufacturers recommend hot water extraction as the preferred method of carpet cleaning to invigorate and prolong the life of the carpet.

In the process:

  • - The carpet is vacuumed.
  • - A chemical is sprayed on and left to bond with the soil.
  • - Afterwards water is injected into the carpet with a high-pressure jet spray.
  • - Finally the water is vacuumed out.

Dry cleaning

The carpet is vacuumed or raked to lift the pile.

A cleaning agent is applied to the carpet and then the scrubbing machine is "walked"over the carpet agitating the fibres. The machine usually has a pad (the bonnet), which also has a cleaning agent diluted with water which rubs the carpet, transferring the dirt onto the pad.

Finally the carpet is vacuumed or is raked or brushed to lift the pile and fibres.

Upholstery Cleaning.

What should you pay for Upholstery/Furniture cleaning?

Dry as a Bone will give you an estimate over the phone, and the technician will confirm it once they see the items. The Technician may make additional suggestions as to what method of cleaning will be best suited to your furniture (Dry or extraction) and any specific type of stain removal or fabric protection, some leather seats may require conditioning to ensure they do not dry out their natural moisture .

Make sure that you give an adequate description of  each of the items you want cleaned.  Please mention whether you have any pets, small children, any specific stains, the number of seating positions, the approx size of your furniture, if there are any recliners, the type of fabric, (cloth, suede, leather). Obviously an office chair, or low back dining chair will be cheaper than a full recliner even though they are each single seaters.

Also important is access to the property, we have truck mount units that require access directly to the home or office and we have portable units that can be taken anywhere, but require power and water.